First assist

Tyllt is a new service, which has been around for 6 months. It is therefore already grounded, reliable, verified. Its notoriety is gradually developing, and we are committed to serving you to extend it through you. However, you are reading these lines, certainly because you did not know yet😉, so we give you here some information to present us more objectively:

• Tyllt is an online service operated by a French company whose name is doyonowo, registered in the Bordeaux Trade Register under number 881 348 619. The development of this service is financed by the BPI, the French Public Investment Bank.
• Banking operations are carried out by our banking partner W-HA, a subsidiary of the Orange group, which has the accreditations of the ACPR (Autorité de Contrôle Prudentiel et de Résolution de la Banque de France).
• To go further, you can also type Tyllt on your search engine or look at the legal notices accessible at the bottom of the page on tyllt.com.

You can also find and contact us directly on the networks (linkedin, facebook, whatsapp, instagram), or on +33 6 48 63 25 14, every day of the week. Finally, do not forget that on the internet, it is recommended to check that it is written "https" at the beginning of the address bar or that you see a padlock guaranteeing the security of exchanges, which is the case on our site.

Tyllt doesn’t have access to your bank details, they are used only by our payment service provider W-HA, a subsidiary of the Orange group and which has the accreditations of the ACPR (Prudential Control and Resolution Authority of the Bank of France).
This way of proceeding allows you to deposit a deposit without having your bank account debited and without reducing your monthly spending limit.
Your owner / property manager has chosen this solution to avoid you having to make a transfer and allow you to transparently track your security deposit.

We "simulate" an imprint, in order to trigger the control by your bank of the use of your credit card ("3DS" or "3D Secure" which consists in asking you for a confirmation on your banking application or by sending a code by your bank). Thus, we can guarantee that your card cannot be used without your consent (as a fraudster might do). This is, moreover, one of the prerogatives of European banking regulations, which refers in particular to the "KYC" ("Know Your Customer").
Your owner / property manager has chosen this solution that offers you transparency on the deposit and tracking of your security deposit.

When a merchant makes an "imprint" with your credit card, the amount is deducted from your monthly spending limit and can then use this amount at his discretion, without any information or validation on your part. You will then only be able to see a debit on your bank account of the amount he has decided to cash.
Instead, your owner / property manager has chosen this Tyllt service to allow you to seamlessly track your security deposit, without reducing your monthly spending limit.

Your owner / property manager has chosen this solution in order to avoid you having to make a transfer and also to allow you to transparently track your security deposit.
In return, it is important to make sure that you are the right person, the one to whom the rental was made and that you are correctly identified. In addition, it is also a way to strengthen the security of the use of your payment method by our payment service operator (W-HA).
This prevents others from using your identity on rentals or to carry out fraudulent payment transactions. By verifying your identity, your owner / property manager saves you from this type of inconvenience.

"3DS" or "3D Secure" is the interbank system that secures your transactions and the use of your bank card. It consists in asking you for a confirmation outside the interface of the merchant site. We use this service to prevent your credit card from being used without your knowledge.

The validation of your bank card was not successful. Possible causes can be:

• The 3DS system has not yet been activated on your credit card
• You do not receive the validation request sent to you by your bank
• You do not validate the transaction correctly with your bank
• You validate the transaction but you close the window that opened above our Tyllt application too soon (you usually have to wait 30 to 60 seconds as it should be indicated)
• There may also be a refusal from your bank (you must then ask them if you want to know the reason).

To take this step, here are some recommendations:

• Check that the 3DS system is activated on your credit card with your bank
• Monitor the arrival of the usual notification from your bank when they ask you for authorization
• After validating the transaction with your bank, be sure to wait for 30 to 60 seconds until the automatic return to the Tyllt site (“merchant site” or “shop”)
• Try with another credit card.